Frequently Asked Questions
Everything you need to know about your NailSala experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are your nail polishes and gels cruelty-free?
Yes, all NailSala products are 100% cruelty-free and vegan. we never test on animals and ensure our suppliers adhere to the same ethical standards.
What is your return policy for open products?
Due to hygiene and safety regulations, we cannot accept returns on opened or used beauty products. However, if your item arrived damaged, please contact us within 48 hours for a replacement.
Do I need a UV/LED lamp for NailSala gel polishes?
Yes, our professional-grade gel polishes require a UV or LED lamp to cure. We recommend using a 48W lamp for a minimum of 60 seconds per coat for the best results.
Can I change or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.