Returns & Exchanges
At NailSala, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused and unopened beauty products. If your order doesn't meet your expectations, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Log into your NailSala account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Securely
Place the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing